Rayslab Technical Support is dedicated to providing timely, thorough, and
efficient resolutions for customer installation and other operational
issues directly related to Secure Storage Pro software.
 Technical Support Services Policies.
"Response Time" is defined as the length of time between when a request is
received and logged by Technical Support Services, and when an
technician contacts or responds to the customer. Although we
cannot always guarantee response times, a combination of incident severity
or urgency level is used in part to prioritize incidents. Technical Support
Services endeavor always to respond to customer inquiries in a timely and
efficient manner. In general, Technical Services will reply to you
within 2 business days.
Please ensure that you provide the following information when reporting an incident with Technical Support staff:
- Product Serial Number
- Your Name and applicable contact information (phone number or email address)
- Company Name (if applicable)
- Technical details about your computer
- A complete description of the problem, issue, or error message
Support Options reflect Rayslab's current Support Policies and do not
constitute a warranty for support. Your agreement with Rayslab, LLC. for the use of
your Rayslab's product or products is governed by the end user license agreement
accompanying the purchased product. Rayslab, LLC. reserves the right at any time to
change its Technical Support Options and Policies without notice to the end user.
For technical questions and bug reports.
Technical Support Contact Form
For lost registration info / serial number.
Registration Information Request Form
Technical Support by e-mail.
If for some reason you cannot to use the Web-based forms, you can also submit your requests by e-mail:
.
However, due to increasing amount of SPAM Web-based form is more prefered method.
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Secure
Storage Pro
